lessons

5 ways to ensure your company's story lives on

5 ways to ensure your company's story lives on

This year my wife has been studying family history, most recently doing a subject in which she had to collate a series of pictures of her mother at different stages in her life and tell the stories behind the photos. Joan died 16 years ago so my wife was totally reliant on any notes on the photographs along with existing family history, insofar as there is any, and the recollections of surviving members of her mum’s generation and their offspring.

Watching her pull this information together was a good lesson in the importance of keeping notes and records of our lives – in how what seems trivial today could be of deep interest to those who follow us. There were many frustrated hours spent trying to decipher some images – work that could have been avoided had those images been labelled. 

This applies as much to the business context as it does the family one. In fact you could argue that it is even more important in the business context.

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In the Facebook era, it's okay not to share

In the Facebook era, it's okay not to share

Remember when Twitter first arrived on the scene? No one could work out what it was for. It was marketed as a means of quickly and briefly sharing what you were up to with friends, and originally that’s what people did. Its early reputation was as a fairly inane way of telling people what you were eating for lunch – whether they were interested or not.

Users quite quickly adapted Twitter to their own needs. It became a platform for sharing far more than personal trivia and grew into a pretty handy way of keeping up with things you’re interested in. Before long the ‘what are you up to?’ concept appeared at the top of Facebook streams and ever since we’ve been inundated with platforms for sharing our lives, from Instagram to Pinterest to Snapchat and hundreds of variations and imitations. Almost every smartphone app offers ‘share’ functionality, as does every website.

Somewhere along this journey the tail started wagging the dog.

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Is your business remembering the lessons of the past?

Is your business remembering the lessons of the past?

Last week I was walking past a small local warehouse when I overheard a conversation taking place between what looked like one of the supervisors and a storeman. They were ‘debating’ what had happened to some lost stock – something about someone not recording the paperwork properly.

It was an innocuous conversation really, but it struck a chord with me. I knew, because I used to work in that sort of environment, that the same conversation was probably taking place in hundreds of warehouses, large and small, across my city that day. They took place yesterday, and they would take place the next day. Ad infinitum.

The repetitiveness of this type of situation raises the question: If many people in workplaces spend a lot of time fixing problems, why is it that the same problems keeping reappearing, over and over and over again?

The answer is simple: because organisations rarely learn from their mistakes.

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Are you committing Capital punishment?

Are you committing Capital punishment?

If you spotted the deliberate extra capital in the title of this post, you may not need to read on. If, on the other hand, you think there should be more capital letters, then you should keep reading. Lately I’ve noticed an outbreak of Excessive Use Of Capitals At The Start Of Words. So I thought it might be good to recap on the main rules and current preferences.

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