Whether you are composing an email to a customer, writing a blog post or copywriting fresh content for your website, it’s easy to fall into the trap of forgetting who you are writing for. It’s important to remember that your audience don’t necessarily speak the same language – or dialect – as you. This can be difficult. The language we use within our own business or industry often becomes so second nature that we use it without thought.

As I browse the web and read various email newsletters, I see examples of ‘inward-looking’ writing that fall into three broad (and overlapping) categories. Avoiding all of these will make your writing more engaging and accessible.